Refund policy

30-Day Return Policy

We offer a 30-day return policy, allowing you to request a return within 30 days of receiving your item. To qualify for a return, the item must be in its original condition, unworn or unused, with tags, and in its original packaging. Additionally, you must provide the receipt or proof of purchase.

To initiate a return, please contact us at support@godaperfume.com. Items sent back without prior authorization will not be accepted. Please send the package via courier and provide us with the tracking number.

Standard address for returns (if confirmed by Customer Support after receiving your proof of purchase):

  • Business Name: GODA Perfume
  • Business Address: no 10, Jalan Astaka 4B/KU2, Klang Selangor 41050, Malaysia
  • Email Support: support@godaperfume.com

Refund Process

Upon receipt and inspection of your return, we will notify you via email regarding the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 10 business days, excluding delivery costs. Refunds will be processed without delay, and in any case, no later than 10 business days from the day we receive your return package. The refund will be made using the same payment method used in the original transaction unless an alternative solution is agreed upon. No fees will be incurred for this refund.

Consumer Complaint - Faulty Product

If the goods purchased are defective, you have the right to make a claim. You can demand:

  • Replacement with a defect-free item,
  • Removal of the defect,
  • Price reduction.

Complaints can be reported within a year of noticing the defect but must be submitted before the warranty period expires. Complaints will be considered within 30 days from the date we receive your notification.

Please do not send your purchase back before emailing us regarding your complaint at support@godaperfume.com. Confirm the return facility address with our customer service at support@godaperfume.com, then send the package via courier and provide us with the tracking number.

Standard Address for Returns (if confirmed by Customer Support):

  • Business Name: GODA Perfume
  • Business Address: no 10, Jalan Astaka 4B/KU2, Klang Selangor 41050, Malaysia
  • Email Support: support@godaperfume.com